All orders must be pre-paid by money order, cashier's check, or PayPal. In most cases, we will require the carrier to obtain a signature by an adult (they define as at least 21) upon delivery to verify you have received the animal. Please call us at 314-221-8600 and let us know that they arrived in good shape. We do guarantee live arrival. We cannot, however, be responsible for carrier delays. If there is any problem with the shipment,
contact us immediately at (314) 221-8600.
Shipping has become a challenge lately. We will generally use UPS.
Other arrangements can be made on a case by case basis. Each box of live animals
will be charged for shipping, handling, and box fee. Since UPS has changed their rates as of 1/1/2005, we must run your ship-to-address through a charge calculator before giving you an exact shipping price. This usually runs $40-$45. We reserve the right to
postpone shipping in extreme weather conditions. If a heat pack or cool pack is needed, a
fee will be added to the shipping cost. Dry goods are shipped via USPS Ground unless other
arrangements are requested.
To reserve a particular animal(s), 50% of the total price must be prepaid. This is NOT refundable. The balance plus the cost of shipping must be prepaid in full before animals will be shipped.